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Iām Natalie.
I believe creating conditions for healthy, empowered teams to thrive is the best way to deliver continuous value for end users and organisations.
Currently, Iām Head of Digital at British Red Cross, leading a large, multifunctional team to deliver digital products and services to support people in crisis. Before that I was at Citizens Advice, leading teams to design products and services for over 30,000 staff and volunteers.
Iām passionate about sharing tools, methods and case studies across sectors and industries.